Quality Policy


Quality Policy Manual


Total Customer Satisfaction is our fundamental objective.


Every employee at Joule Hot Water Systems UK Limited recognises that ‘serving the customer’ is the most important ingredient in our success.


We will continuously strive to provide innovative, quality products and services to enhance our customers’ long-term profitability and growth through understanding and anticipating their future needs.


As a customer focused organisation all employees are committed to the development and strengthening of partnerships with internal and external customers and suppliers.


Customers and Suppliers will find that:

  • we listen and respond to their needs
  • we keep our promises
  • we work with them to resolve problems
  • we are a business partner they can rely upon


As an organisation we will comply with all applicable statutory and regulatory requirements.


Our products will meet all International and British Standards and Customer Requirements for performance, quality, reliability and safety.


The required quality standards can best be achieved within the framework of a comprehensive Quality Management System which meets, as a minimum standard, the requirements of BS EN ISO 9001.


The Management Team will ensure that an effective Quality Management System is in place, supported by the necessary resources and that this policy is known and communicated to all employees and relevant interested parties.


Top Management is committed to the continual improvement of the effectiveness of the Quality Management System.


The Quality Policy and Quality Objectives are reviewed for continuing suitability during the regular management review meetings.


D Klages


David Klages

Managing Director

Issue No. 1
                            Date 28/05/19